Software Service Engineer (Qatar)

Madre Integrated Engineering | Full timeResponsibilitiesManageand resolve incoming service requests within agreed SLAs.Troubleshootand resolve incidents and application issues efficiently.Administeruser accounts, access controls, and security permissions.Oversee ticket handling, escalation, and proper closure documentation.Monitorsystem performance and perform updates and maintenance.Collaboratewith support teams while maintaining accurate documentation and reports.RequirementsMust have a Bachelor’sdegree in computer science, Engineering, or related field.Must have at least 5years of experience as a software engineer.Must have experiencewith ticketing systems (ServiceNow, Maximo, Remedy)Multilingual languageskills, with native proficiency in English, and French.Expert knowledge and experienceof utility software applications experience of ITIL principles.Strong communication skills,able to work autonomously and collaboratively in a team as well as technicalskillsJob DetailsEmployment Type: Full-TimeNotice Period / Availability: Immediate or1-Month NoticeSalary: Competitive (Based onexperience and qualifications)Benefits: Full Package as percompany policy#J-18808-Ljbffr