Software Engineer, Cloud - Sustaining Engineering

<div><h3>Overview</h3><p>Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.</p><p>We are hiring a<b>Software Engineer, Sustaining Engineering</b>for ...</p><h3>Location</h3><p>This is a globally remote role.</p><h3>What you will do</h3><p>This role deals with critical issues in the open source stack that require software engineering for upstream fixes. Our engineers work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu. This role entails:</p><ul><li>Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software</li><li>Maintaining a close working relationship with Canonical's field, support and product engineering teams</li><li>Participating in upstream communities</li><li>Developing fixes, backporting patches, and working with upstream for inclusion</li><li>Reviewing code produced by other engineers</li><li>Demonstrating good judgement in technical methods and techniques</li><li>Prioritizing work and managing your time effectively against those priorities</li><li>Participating in team discussions to improve processes, tools, and documentation</li><li>Maintaining clear, technical and concise communications</li><li>Working from home and travel internationally up to 10% of work time for team meetings, events and conferences</li></ul><h3>What we are looking for in you</h3><ul><li>Professional experience as a software engineer</li><li>Background in Computer Science, STEM or similar</li><li>Strong experience with Linux, OpenStack, Kubernetes or other cloud technologies</li><li>Strong development-level experience with Python, Go, C, C++ on Linux</li><li>Ability to troubleshoot with gdb and other tools</li><li>Familiarity with git source code repositories and branches</li><li>An exceptional academic track record from both high school and preferably university</li><li>Willingness to travel up to 4 times a year for internal events</li></ul><h3>Nice-to-have skills</h3><ul><li>You love technology and working with brilliant people</li><li>You are curious, flexible, articulate, and accountable</li><li>You value soft skills and are passionate, enterprising, thoughtful, and self-motivated</li><li>You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, Mongo, Debian packaging, distributed systems</li></ul><h3>What we offer colleagues</h3><p>We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.</p><ul><li>Distributed work environment with twice-yearly team sprints in person - we\'ve been working remotely since 2004!</li><li>Personal learning and development budget of USD 2,000 per year</li><li>Annual compensation review</li><li>Recognition rewards</li><li>Annual holiday leave</li><li>Maternity and paternity leave</li><li>Employee Assistance Programme</li><li>Opportunity to travel to new locations to meet colleagues from your team and others</li><li>Priority Pass for travel and travel upgrades for long haul company events</li></ul><h3>About Canonical</h3><p>Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.</p><p>Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and b