SME & Corporate Digital Products

About the job SME & Corporate Digital ProductsJOB TITLE: SME & Corporate Digital ProductsTERM: 12 monthsCLIENT LOCATION: Riyadh, KSADIVISION: Financial Services / SME Technology PlatformRELEVANT EXPERIENCE: 10 years+ of relevant experienceMANDATORY REQUIREMENTS**:Experience across digital banking, fintech, and enterprise UXImmediately availableKSA/GCC experiencePURPOSE OF JOBThe role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.TASKSCore Responsibilities and AccountabilitiesBuild the In-House Design Studio: Lead the setup of a scalable design function from scratch, including org structure, roles, tools, and best practices.Design-Led Product Evolution: Continuously analyze live product journeys, run diagnostics, and ship design changes that immediately uplift UX and customer satisfaction.Cross-Functional Collaboration: Design and implement workflows that promote seamless collaboration between product, design, and engineering with a focus on speed, clarity, and shared ownership.Recruit & Mentor Local Talent: Hire, onboard, and coach a team of Saudi designers across product design, UX, and UI disciplines.Process Implementation: Establish a design operations framework that fits the org\'s rhythmfrom sprints and reviews to quality checks and stakeholder alignment.Experience Governance: Ensure all design output meets high standards of usability, accessibility, and brand consistency.KPIsConversion Rates: Higher completion across key user flows such as onboarding, transactions, and service requests.Task Efficiency: Reduced friction, faster completion times, and improved usability scores across the platform.Customer Satisfaction: Positive feedback from users, reflected in qualitative research.#J-18808-Ljbffr