Smart Solution Support Engineer

QualificationsBachelor’s degree in Information Technology, Computer Science, or a related field.Relevant experience in technical support, IT operations, or solution support, preferably within government environments or large-scale digital platforms.Hands‑on experience in supporting enterprise applications, cloud services, and integrated platform solutions, with a focus on reliability and user satisfaction.Familiarity with network, software, and database troubleshooting, including the ability to diagnose and resolve technical issues across multiple systems and layers.Understanding of IT Service Management (ITSM) principles; knowledge of ITIL frameworks or equivalent best practices is considered an advantage.Strong customer‑service orientation, analytical mindset, and collaborative approach to resolving technical and operational challenges.Preferred ToolsService Management Systems: Experience using ServiceNow, Jira Service Desk, or Zendesk for ticket management, issue tracking, and workflow automation.Analytics & Reporting: Familiarity with Power BI dashboards for visualizing performance metrics, incident trends, and service‑level compliance.Technical Tools: Working knowledge of SQL / MySQL, application log analysis, and middleware platforms to support troubleshooting and data validation.#J-18808-Ljbffr