Shipment Control Officer

Overall Role PurposeShipment Control Officer (SCO) will be responsible to implement and monitor policy, procedures and Security Practices to ensure compliance with GACA Procedures.Responsible for the timely investigation into shipment losses and incidents relating to DHL assets, personnel and shipments.Administration of Security Incidents database and generating reports.Your TasksUpholding effective security policies and procedures to ensure that DHL employees, assets and customers’ shipments are protected.Ensures effective implementation of Aviation Security processes and procedures to ensure compliance with regulatory requirements.Conduct investigations into security incidents such as loss/theft of shipments, company assets, and criminal acts against property or personnel. Prepare reports with cost‑effective recommendations and ensure implementation after consultation with National Security Manager (NSM).Maintains the Security Incidents Database for all security incidents, in his area, and generates reports to monitor growing trends, suggest corrective actions and ensure implementation after consultation with the PSM.Maintains facilities in his area of responsibility and assists the Security Manager in internal TAPA Audits to identify gaps and implement corrective actions.Maintains security equipment in good working condition and liaises with vendors to ensure preventive maintenance of CCTV, access control, intrusion alarms, X‑ray machines and fire detection/prevention systems.Assists in effective implementation of DS process (destroy shipment process) as per the GSOP guidelines and maintains records with pictures.Carries out quarterly access reviews to ensure that access records are up to date. Records are deleted for staff who have left the company and access is granted on a need‑to‑enter basis. Frequent backups of the database are obtained to help in case of unexpected system crashes.Organises on‑route courier checks to ensure that staff comply with DHL Vehicle Security Policy.Assists the PSM in carrying out route surveys for the transportation of high‑value shipments for customers receiving or sending high‑value desirable goods.Carries out fire evacuation drills twice a year. Observations are recorded and corrective actions implemented.Produces monthly reports of security‑related incidents and subsequent investigations to the Security Manager.Maintains close liaison with local authorities to obtain assistance when needed and to exchange information in accordance with company policy.Monitors and manages shipment exceptions (no‑scan, misroute, shortage/overage, damage, holds, service risk).Travels and investigates shipments using CCTV and coordinates with Ops to locate and recover (re‑route, re‑scan, rebuild, expedite).Investigates shipment issues: collects evidence (scans, weights, photos, handover records) and identifies the root cause.Applies HOLD and secures shipments when required.Escalates to Ops/CS/Security/DG/IT/Customs based on the case type and risk level.Maintains case documentation and closes with outcome and corrective action.Your ProfilePreferably a college diploma or degree.Trained in fire safety.Diploma in health and safety (First aid).Experience in investigations.Courier industry background.Trained on X‑raying from GACA (preferably).Our OfferStrong career support in an international environment.Great culture and colleagues.Multifarious benefit program.Do you see a personal challenge in these versatile and responsible tasks? Then apply now!We look forward to receiving your application!#J-18808-Ljbffr