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Shift Lead, Service Desk and IT Operations

CMS IT Services Pvt. Ltd

Chennai, India₹18,000–₹45,000/moAED 792-2.0K/moToday
IndiaITFull Time

Job Description

Job Overview: Shift operations across Incident, Service Request, and Change Management. You will drive operational stability, ensure SLA adherence, manage escalations, and coordinate with cross functional teams. You will act as the first level operational leader during your shift and ensure seamless