Shared Services Director

We are seeking a highly experienced and strategic Shared Services Director to lead and optimize shared services functions across the organization. This role is critical in driving operational excellence, improving service delivery, and aligning shared services with the overall business strategy.Key ResponsibilitiesProvide strategic leadership and align Shared Services objectives with the group's overall vision and strategy.Oversee HR Operations and Administration functions, including Fleet & Transportation and Accommodation.Drive continuous improvement initiatives to optimize processes, enhance efficiency, reduce costs, and improve service quality.Ensure high-quality service delivery, consistently meeting or exceeding SLAs and KPIs.Manage the Shared Services budget, ensuring effective and cost-efficient resource allocation.Ensure compliance with all regulatory requirements and internal policies, maintaining strong governance and internal controls.Lead the implementation of technology solutions to enhance operational efficiency and ensure system effectiveness and security.Collaborate with internal stakeholders to align services with business needs and strengthen cross-functional relationships.Maintain transparent communication across all business units to ensure alignment and engagement.Develop and mentor team members, fostering a culture of continuous learning and professional growth.Oversee shared services projects, ensuring timely execution and successful delivery.Qualifications & ExperienceExperience: Minimum of 15+ years in Shared Services or related fields, with strong leadership experience.Education: Bachelor's degree in Business Administration, Human Resources, or a related field (MBA preferred).Strong expertise in HR operations, administration, and shared services models.Proven track record in process optimization, cost management, and service excellence.Excellent leadership, communication, and stakeholder management skills.#J-18808-Ljbffr