Services Team leader - Resource Management

<div><p><b>Are you passionate about leading field service operations and resource planning?</b></p><p><b>Would you like to ensure the right people, skills, and logistics are in place for flawless service delivery?</b></p><p><b>Join our team</b></p><p>Baker Hughes is a global energy technology company operating in more than 120 countries. For over a century, we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers’ equipment is maintained, repaired, and refurbished safely and efficiently, enabling long‑term operational success.</p><h3>Services Team Leader – Resource Management (UAE)</h3><p>You will report directly to the Global Field Service Manager. In this role you will be responsible for managing all resources and logistics required to perform service and maintenance activities at customer sites. You will oversee deployment planning, skill alignment, long‑range forecasting, and ensure resource readiness to support business commitments. This role plays a critical part in service delivery, customer satisfaction, and operational excellence.</p><p>The primary responsibility of the Resource Team Leader focuses on developing competitive strategies to effectively hire, retain, develop, train, and assign skilled Field Service Engineers based on customer requirements within our Industrial Energy Technology services business (IET).</p><p>Strategically, the role requires a proactive and solid planning approach focused on analyzing the region’s demand, understanding customer needs, developing the team’s capabilities, managing business conflicts, resolving personal issues, building a strong Health&Safety culture, and delivering best‑in‑class field service execution.</p><h3>Responsibilities</h3><ul><li>Leading field resource deployment planning and execution to meet customer and business objectives.</li><li>Attending weekly, daily, and monthly review calls with the extended team (Planners, Service Managers, Outage Excellence, etc.) to support outage planning, ensure the timely fulfilment of resources on the required work scopes, and establish a 1‑year plan for the team.</li><li>Interfacing with customer service managers to support issue escalation and service coordination.</li><li>Developing long‑range forecasts for regional resource needs and contributing to longer‑term plans for the broader operational unit.</li><li>Overseeing daily operations ensuring efficiency, productivity, HSE, and quality standards are consistently met.</li><li>Ensuring compliance with safety, quality, and regulatory requirements in all operational activities; building a strong Health and Safety culture in line with company policies and standards.</li><li>Creating and executing short‑ and long‑term resource plans based on forecasts and business commitments, including staffing, skills planning, and training development.</li><li>Ensuring the right skills and necessary knowledge for the regional resource pool is maintained, to support industry standards and customer requests.</li><li>Collaborating with immigration&execution teams to ensure successful site mobilizations, logistics support and timely fulfilment of customer needs (visas, gate pass readiness, site training, etc.).</li><li>Assigning training programs to meet regional demand and developing the team’s technical capabilities (multiskilling). Build, mentor, and lead high‑performing teams by promoting accountability, innovation, and professional development.</li><li>Coordinating and facilitating career path planning and progression of Field Service Engineers.</li><li>Coordinating with the tooling deployment team and managing field service engineers’ equipment that requires calibration.</li><li>Implementing standardized project processes and ensuring departmental alignment with updated procedures.</li><li>Partnering with Engineering, HR, and other departments to ensure cross‑functional alignment and operational support.</li><li>Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, development plans and other HR related matters.</li><li>Suggesting operational improvements in products, processes, and procedures.</li><li>Driving data integrity of the company’s IT tools (Salesforce database, ERP systems, Workday, etc.).</li></ul><h3>Qualifications</h3><ul><li>Preferably hold a Bachelor’s degree from an accredited institution (or a high school diploma/GED with at least 4 years of experience in Services).</li><li>3+ years of experience in managing resources in a service industry, preferably Field Service.</li><li>Strong background in leadership, operations and strategy doing Operations&Resource Management.</li><li>Comprehensive understanding of service on‑site operations, management principles, fulfilment process and resource optimization.</li><li>Develop, implement, and monitor key performance indicators (KPIs) to maximize utiliza