Services Team leader - Resource Management

<div><p>Are you passionate about leading field service operations and resource planning? Join our team.</p><h3>Services Team Leader – Resource Management (UAE)</h3><p>Baker Hughes is a global energy technology company operating in more than 120 countries. For over a century we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers’ equipment is maintained, repaired, and refurbished safely and efficiently, enabling long‑term operational success.</p><h3>Responsibilities</h3><ul><li>Leading field resource deployment planning and execution to meet customer and business objectives.</li><li>Attending weekly, daily, and monthly review calls with the extended team (Planners, Service Managers, Outage Excellence, etc.) to support outage planning, ensure timely fulfillment of resources on the required work scopes, and establish a 1‑year plan for the team.</li><li>Interfacing with customer service managers to support issue escalation and service coordination.</li><li>Developing long‑range forecasts for regional resource needs and contributing to longer‑term plans for the broader operational unit.</li><li>Overseeing daily operations ensuring efficiency, productivity, HSE and quality standards are consistently met.</li><li>Ensuring compliance with safety, quality, and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.</li><li>Creating and executing short‑ and long‑term resource plans based on forecasts and business commitments, including staffing, skills planning and training development.</li><li>Ensuring the right skills and necessary knowledge for the regional resource pool is maintained to support industry standards and customer requests.</li><li>Collaborating with immigration&execution teams to ensure successful site mobilizations, logistics support and timely fulfillment of customer needs (visas, gate pass readiness, site training, etc.).</li><li>Assigning training programs to meet regional demand and developing the team’s technical capabilities (multiskilling). Build, mentor, and lead high‑performing teams by promoting accountability, innovation, and professional development.</li><li>Coordinating and facilitating career path planning and progression of the Field Service Engineers.</li><li>Coordinate with the tooling deployment team and manage field service engineers’ equipment that requires calibration.</li><li>Implementing standardized project processes and ensuring departmental alignment with updated procedures.</li><li>Partner with Engineering, HR, and other departments to ensure cross‑functional alignment and operational support.</li><li>Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, development plans and other HR related matters.</li><li>Suggesting operational improvements in products, processes and procedures.</li><li>Driving data integrity of the company’s IT tools (Salesforce database, ERP systems, Workday, etc.).</li></ul><h3>Qualifications</h3><ul><li>Possess a Bachelor’s degree from an accredited institution (or a high school diploma/GED with at least 4 years of experience in Services).</li><li>3+ years of experience in managing resources in a service industry, preferably Field Service.</li><li>Strong background in leadership, operations and strategy in Operations&Resource Management.</li><li>Comprehensive understanding of service on‑site operations, management principles, fulfillment process and resource optimization.</li><li>Develop, implement, and monitor key performance indicators (KPIs) to maximize utilization and assigned hours to achieve/exceed the annual planned target.</li><li>Excellent communication and interpersonal skills for effective collaboration with internal/external stakeholders&cross‑functional teams.</li><li>Exceptional leadership and people management skills, with a proven ability to inspire, motivate and develop teams.</li><li>Good interpersonal and leadership abilities.</li><li>Build a strong partnership with other regions, UK head office, training academy and regional resource managers to leverage cross‑region utilization, lessons learned and assignment opportunities for team members.</li><li>Ability to manage multiple priorities in a fast‑paced dynamic environment.</li><li>Ability to make sound decisions under pressure and drive results through others.</li><li>Excellent problem‑solving and analytical skills; able to identify issues, assess risks and implement practical solutions.</li><li>Familiarity with motors, generators&turbines is preferred but not critical.</li><li>Oil&Gas and Power/Energy industry experience preferred but not critical.</li></ul><h3>Fuel Your Passion</h3><p>To be successful in this role you will:</p><ul><li>Drive a culture of accountability and continuous improvement.</li><li>Lead and develop a