Services Engineer Subs

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!Your RoleIf you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhereWe are looking for a problem solving Services Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.Your ImpactExecute jobs in line with defined standard operating proceduresAchieve field performance (TTS, FTFR and JMR3)Manage stock of parts and guarantee a high-level of inventory record accuracyEducate customers in the technical use and care of Technogym equipmentExecute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solutionProperly manage work orders (i.e. including all requested information based on assigned standard operating procedures)Properly manage service reportsParticipate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problemsContact customers to notify them of estimated times of arrivalEscalate problems and reassign calls when appropriateAccurately report service data in line with assigned proceduresEnsure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.About YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.What you should bring:3-5 years’ experience in a similar roleDiploma / Degree in Electronics & communications or similarMechanical / electronic engineering skillsAbility to troubleshoot, test, repair and service technical equipmentKnowledge and ability to work with mobile tools and applicationsKnowledge of IT networking is advantageManagement of service ordersRepair business expertiseManagement of client requests and complaintsTransparency, intellectually open mind and aptitude for teamworkTechnogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come trueProducts and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): technogym.amministrazione@legalmail.it Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083#J-18808-Ljbffr