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ServiceNow Support Executive

Perydot

Hyderabad, Mumbai, India₹18,000–₹50,000/moAED 792-2.2K/moToday
IndiaExecutiveFull Time

Job Description

*. Ticket Lifecycle & TAT Ownership** Own **end-to-end governance** of Incidents, Requests, Problems, and Changes in **ServiceNow** . Continuously monitor and improve **TAT, MTTR, SLA/OLA compliance, backlog aging, and reopen rates** . Proactively identify **aging, stuck, or high-risk tickets**