ServiceNow - Programmer Analyst Trainee

We are seeking enthusiastic fresh graduates to join our team as Graduate Trainees – ServiceNow. This role is designed for individuals looking to build a career in IT Service Management (ITSM) using the ServiceNow platform. The trainee will gain hands‑on experience in configuring, supporting, and maintaining ServiceNow applications aligned with ITIL best practices.Key ResponsibilitiesAssist in the configuration and administration of ServiceNow ITSM modules (Incident, Request, Change, Problem)Support user and role management, access controls, and system configurationsHelp create and maintain workflows, business rules, and notificationsAssist in managing Service Catalog items and request flowsSupport report creation and dashboard configuration for operational visibilityTroubleshoot basic ServiceNow issues and provide platform supportParticipate in testing, validation, and documentation of ServiceNow solutionsRequired QualificationsBachelor’s degree in Computer Science, or related fieldBasic understanding of IT Service Management (ITSM) conceptsStrong analytical and problem‑solving skillsGood communication skills and ability to work in a team environment#J-18808-Ljbffr