ServiceNow Catalog Developer

Job Description Role Overview: As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Key Responsibilities: - Engage with stakeholders to understand user stories and determine requirements. - Engage in Solution Design after all the required analysis and hand it over the development team for implementation. - Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. - Customize and develop ServiceNow applications and support rollout of new applications and modules. - Configure Application UIs and Workflows. - Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal. - Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance. - Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus. - Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets. - Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate. - Perform data imports and transformations using Import Sets, Transform Maps, and scheduled loads. - Implement ACLs, roles, and properties to maintain platform security and data privacy. - Use Agile/Scrum practices for story grooming, estimation, development, testing, and demos. Qualifications Required: - 2 to 5 years of experience working in a design and development role for a ServiceNow Platform. - 2+ years of experience as a ServiceNow administrator. - Experience in transitioning technology from locally focused to centralized technology service organization. - Experience with ITSM, Service Catalog, Workflows and Flow Designer within ServiceNow. - Understanding of RESTful Web Service and APIs. - IT and Security management best practice. - Experience developing workflows and supporting service technology teams. - Experience in developing solutions in JavaScript and GlideRecord. Additional Company Details: At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. PwC believes in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. PwC strives to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this, PwC has zero tolerance for any discrimination and harassment based on the above considerations. Role Overview: As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Key Responsibilities: - Engage with stakeholders to understand user stories and determine requirements. - Engage in Solution Design after all the required analysis and hand it over the development team for implementation. - Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. - Customize and develop ServiceNow applications and support rollout of new applications and modules. - Configure Application UIs and Workflows. - Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal. - Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance. - Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus. - Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets. - Proactively identify system defici