Service Sales Specialist

OverviewWe are looking for a proactive and customer-focused Sales Specialist to manage maintenance customers through phone engagement and ensure their needs are addressed quickly and professionally. This role also plays a key part in supporting our sales teams by generating and qualifying leads, helping to drive business growth and deliver an excellent customer experience.ResponsibilitiesDrive outbound and inbound telesales to core customersConvert maintenance contracts, renegotiate renewals, and promote digital services and repair campaignsBuild strong customer relationships and proactively generate leads for the wider sales teamPrevent cancellations and manage expiring or suspended contractsHandle customer queries and complaints in coordination with internal teamsSupport collections in partnership with FinanceQualify leads and schedule visits for field sales teamsCapture market and competitor insightsMaintain accurate CRM data and monitor customer satisfactionCoordinate with technicians and supervisors on technical matters and opportunitiesAre you the one?Bachelor’s degree in a relevant fieldAt least 2 years of inside sales experience, with a solid understanding of contractual and financial termsStrong ability to analyze customer needs and identify opportunitiesExcellent communication, presentation, and negotiation skills in English (Arabic is an advantage)Candidates with prior experience in the UAE market will be given preferenceAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.#J-18808-Ljbffr