Service Quality Controller

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive process improvements and enhance customer satisfaction.Key ResponsibilitiesMonitor daily service activities to ensure compliance with quality standards SOPs and SLAs.Conduct service quality audits and analyse KPIs and customer feedback.Identify gaps and implement corrective and preventive actions.Prepare concise quality reports for management review.Handle service-related customer concerns and ensure timely resolution.Work closely with operations and customer support teams to support continuous improvement and compliance.RequirementsBachelors degree in Business Operations or a related field.25 years of experience in service quality QA or operations.Strong analytical reporting and problem-solving skills.Customer-focused with good coordination and communication abilities.Quality / Six Sigma certification is a plus.BenefitsAttractive Salary BenefitsRequired SkillsPreferably a Bachelors degree in Business Marketing Engineering or related disciplines.A proven track record in business development sales or marketing coupled with an extensive network within the UAEs MEP consulting lighting design specifier and real estate development communities.Exceptional communication negotiation and relationship-building skills.In-depth knowledge of LED lighting products and their diverse applications.A self-starter attitude driven by results and capable of autonomous work.Familiarity with UAE construction and lighting industry norms and regulations.#J-18808-Ljbffr