SERVICE NOW CMDB CONSULTANT

About the job SERVICE NOW CMDB CONSULTANTRole OverviewWe are seeking a highly experienced CMDB Consultant with deep expertise in CMDB and IT Asset & Configuration Management to join our team on a 1-year onsite engagement in KSA.The ideal candidate will have a strong background in ITIL practices, ServiceNow platform administration, and direct experience supporting SAMA (Saudi Arabian Monetary Authority) regulatory compliance and audits within the banking sector.Key ResponsibilitiesLead and manage CMDB design, implementation, optimization, and governance on the ServiceNow platform.Oversee IT Asset and Configuration Management processes end-to-end.Ensure CMDB data accuracy, integrity, and completeness in alignment with ITIL best practices.Support and lead SAMA IT Governance Framework (ITGF) compliance initiatives, including preparation for and participation in SAMA audits related to CMDB.Collaborate with internal IT, security, and compliance teams to align configuration management practices with regulatory requirements.Define and enforce CMDB policies, procedures, and data governance standards.Provide advisory and hands‑on support for ServiceNow modules including Discovery, Service Mapping, and CSDM (Common Service Data Model).Mentor junior team members and transfer knowledge to internal staff.Produce audit‑ready reports, dashboards, and documentation to support regulatory reviews.Required Qualifications & Experience10+ years of overall IT experience, with significant focus on ITSM and ITIL-aligned roles.Extensive hands‑on experience with the ServiceNow platform, particularly CMDB, Asset Management, Discovery, and Service Mapping modules.Proven CMDB subject matter expertise — recognized as a CMDB expert with a track record of successful implementations and governance programs.Strong ITIL knowledge; ITIL v3 or v4 certification is required.Demonstrable experience working with SAMA requirements for IT Governance Frameworks (ITGF) and participation in SAMA audits specifically related to CMDB within KSA banks or financial institutions.Deep understanding of Saudi banking regulatory environment and compliance expectations.ServiceNow certifications (e.g., CIS – ITSM, CIS – ITAM, or CSA) are highly desirable.Preferred QualificationsArabic language proficiency (spoken and written) is strongly preferred.Prior experience embedded within a KSA bank or financial institution.Familiarity with NCA (National Cybersecurity Authority) frameworks and their intersection with CMDB/configuration management.#J-18808-Ljbffr