Service Manager-Pressure Management (PRM).

Job SummaryTo provide quality professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson Pressure Management (PRM) products.ResponsibilitiesLead Pressure Management LCS operations across MEA being responsible for Depot Service Field Service Educational Service and the Parts Distribution Centre.Responsible for LCS order-to-cash process including sales targets & planning for each category.Manage the proforma P&L for the LCS function overseeing financial control of MEA operations including headcount (full-time and contractors) inventory and equipmentBe a change leader as business evolves and assist with implementation as vital for process improvements driving lean operations and using digitization and automation wherever possible.Constantly try to improve the companys performance towards higher customer service standards and improve financial performance.Partner with the PRM sales team and wider sales channels to find ways to uncover business growth opportunities and ensure capacity for targeted STOsResponsible for pricing of all goods and services and preparation of price quotes on larger jobsOwn and manage resolution of all warranty cases for Pressure Management productAttain ASME VR certification at identified sites and ensure subsequent renewals occurOwns the Approved Service Partner (ASP) Program including certification and re-qualificationConduct customer presentations and trainingsAchieve results aligned with BU objectives including Sales Operating Planning Profit and Loss accountability and Service Utilization measurement and optimization.Quality Assurance/Health & SafetyResponsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.Responsible for maintaining a safe and healthy work environment(s) and adhering to all Emerson policies as well as OSHAReview and approval of Inspection and Test Plans & Documentation processes and proceduresImplementation of non-conformance processes corrective actions and preventive action processesCollaborate with product engineers representatives suppliers 3rd party inspection agency and customers to resolve quality issues and field any questions that arise.Co-ordination of internal quality program customer surveillance third party inspection and regulatory agency audits.Keep employees advised of changes in work practices.Oversee employee community and government relations across the region ensuring effective staffing training and personal development.Maintain workforce focus on quality productivity and adherence to evolving work practices through feedback problem-solving and guidance.Support and develop the Saudi National workforce fostering proficiency and engagement in business tasks.Who you areYou balance planning with actions. You research initiatives and try new directions. You stay aligned with your goals and stay productive. You define issues and can map out a process.For this Role You Will NeedBachelors degree or equivalent experience in mechanical or electrical engineering preferred.10 Experience in the valve service industry with proven track record of turnaround execution and managementPreferred qualificationsSubject matter specialist in Pressure Management products specifically Pressure Relief Valves and Pressure Regulators.Our Culture & Commitment to You!At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.Required ExperienceManager#J-18808-Ljbffr