Service Improvement Lead

Job Description As an ideal candidate for this role, you should possess strong SAP process or technical knowledge and be comfortable navigating complex matrix organizational structures. Demonstrate cultural awareness and the ability to adapt communication styles sensitively, showcasing your collaborative nature as a team player with strong customer orientation. It is important to be able to interpret business and technology perspectives when resolving issues and have experience in service management with familiarity in Remedy or similar systems. Key Responsibilities: - Proficient in English, both written and verbal. - Skilled in stakeholder management, communication, and facilitation. - Highly organized and capable of performing effectively under pressure. - Hold an ITIL Service Management certification. - Knowledgeable about EVO ecosystem architecture, technologies, and support groups. - Able to deliver outcomes through cross-functional collaboration. - Expertise in hyper-care operations and service transition frameworks. Qualifications Required: - Possess strong SAP process or technical knowledge. - Comfortable navigating complex matrix organizational structures. - Demonstrate cultural awareness and the ability to adapt communication styles sensitively. - Collaborative team player with strong customer orientation. - Able to interpret business and technology perspectives when resolving issues. - Experienced in service management with familiarity in Remedy or similar systems. - Proficient in English, both written and verbal. - Skilled in stakeholder management, communication, and facilitation. - Highly organized and capable of performing effectively under pressure. - Hold an ITIL Service Management certification. - Knowledgeable about EVO ecosystem architecture, technologies, and support groups. - Able to deliver outcomes through cross-functional collaboration. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. As an ideal candidate for this role, you should possess strong SAP process or technical knowledge and be comfortable navigating complex matrix organizational structures. Demonstrate cultural awareness and the ability to adapt communication styles sensitively, showcasing your collaborative nature as a team player with strong customer orientation. It is important to be able to interpret business and technology perspectives when resolving issues and have experience in service management with familiarity in Remedy or similar systems. Key Responsibilities: - Proficient in English, both written and verbal. - Skilled in stakeholder management, communication, and facilitation. - Highly organized and capable of performing effectively under pressure. - Hold an ITIL Service Management certification. - Knowledgeable about EVO ecosystem architecture, technologies, and support groups. - Able to deliver outcomes through cross-functional collaboration. - Expertise in hyper-care operations and service transition frameworks. Qualifications Required: - Possess strong SAP process or technical knowledge. - Comfortable navigating complex matrix organizational structures. - Demonstrate cultural awareness and the ability to adapt communication styles sensitively. - Collaborative team player with strong customer orientation. - Able to interpret business and technology perspectives when resolving issues. - Experienced in service management with familiarity in Remedy or similar systems. - Proficient in English, both written and verbal. - Skilled in stakeholder management, communication, and facilitation. - Highly organized and capable of performing effectively under pressure. - Hold an ITIL Service Management certification. - Knowledgeable about EVO ecosystem architecture, technologies, and support groups. - Able to deliver outcomes through cross-functional collaboration. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.