Service Engineer SCMS

Location: Abu Dhabi, Abu Dhabi, United Arab EmiratesJob ID: R0120866Company Name: HITACHI ENERGY SYSTEMS LLCProfession (Job Category): Engineering & ScienceJob Schedule: Full timeRemote: NoJob Description:The opportunityAs a Service Engineer you will play a pivotal role in executing retrofit upgrades, system extensions and modifications for Substation Automation systems and delivering Service Level Agreement (SLA) programs. You will lead assignments of low to high complexity ensuring all site activities are completed efficiently, cost-effectively and fully aligned with contractual obligations, quality standards and safety requirements.How you'll make an impactRepresent the Service Engineering function in project and customer meetings contributing to the development of project execution philosophies and plans and ensuring their effective implementation.Serve as a key technical interface with customers ensuring Hitachi Energy is consistently presented as a professional and trusted partner.Coordinate with customers and external entities to prepare project documents, execution schedules, acceptance criteria, resolve open items and complete acceptance testing activities.Execute service engineering activities such as system integrations, factory testing and site implementations in accordance with approved processes to ensure on-time, on-quality and on-cost delivery.Perform system modifications, extensions and upgrades including -Site Acceptance Testing (SAT) energization checks and final system acceptance as required.Develop HMI configurations and system databases according to project specifications.Prepare project documentation such as System Architecture, Signal Lists, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports and Root Cause Analyses (RCA) in coordination with team leads and project managers.Ensure strict compliance with internal processes, external regulations, cybersecurity requirements and safety protocols.Support continuous improvement by providing structured lessons learned, supporting claims (scope, cost and time impacts) and enabling product and process enhancements.Contribute to the development of service activity estimates during tendering, helping define work scopes and collaborating with cross‑functional teams to solve complex challenges.Manage external partners providing equipment or services ensuring compliance with health, safety and quality requirements.Take initiative to drive innovation, improve engineering solutions and enhance customer value.Demonstrate Hitachi Energy’s core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.Perform real‑time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.Provide timely reporting of contract issues, quality concerns, scheduling risks and cost deviations along with actionable recommendations.Your backgroundBachelor(s) or master(s) degree in electrical engineering, Power Systems, Automation or a related field.610 years of experience as an SCMS engineer with proven design, testing and commissioning expertise.Strong command of Substation Automation Systems including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, Modbus and others.Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems as well as IEDs from various manufacturers.Hands‑on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI and related applications.Solid understanding of substation control logic interlocking schemes and power system operational principles.Intermediate knowledge of OT cybersecurity standards, practices, solutions (Firewall, NIDS, WSUS, RADIUS configuration) and testing methodologies.Excellent communication skills and proficiency in spoken and written English.Willingness to travel 100% to customer sites.Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Required Experience: IC#J-18808-Ljbffr