Service Engineer

Fives Services Gulf is actively seeking a Service Engineer to join our team in UAE.At Fives, we are all driven by a common calling, to prove that industry can do it! We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.How do we do that?For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.About Fives Services GulfFives Services Gulf is the Fives service Centre for the Middle East, with a team of 160 people based in Bahrain, UAE and Saudi Arabia. We provide local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.Position SummaryTo spearhead the business development and growth of Solios after‑sales (spare parts and services) across the GCC, enhancing Fives’ footprint and service relevance in the region. The role is centered on expanding the service portfolio for the installed base, proactively identifying revenue opportunities, shaping high‑value service offers, and executing strategic sales initiatives. It also focuses on deepening customer partnerships, driving service order intake, and building a sustainable, recurring revenue stream aligned with Fives’ regional commercial and operational objectives.Key Accountabilities & ResponsibilitiesCustomer & Business DevelopmentBuild and maintain good working relationships with clients/customers in the region to strengthen Fives’ sales base.Schedule and attend regular client meetings to ensure customer requirements are successfully delivered.Identify and develop new and existing after‑sales business opportunities across the Fives Solios installed base.Ensure the necessary pre‑ and after‑sales support is delivered to all customers as per established company processes to enhance customer service delivery and generate new and/or recurring sales.Contribute to spare parts sales through the identification of customer requirements and providing product‑specific information regarding the availability of Fives products and services.Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth.Work closely with sales manager/head of spare parts and internal departments.Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after‑sales market share.Actively market and promote Fives equipment to customers to drive interest and sales.Follow up with customers on high‑value spare‑parts offers to support closing the deal.Collate, review, and analyse customer and industry data to identify and evaluate new business development and sales opportunities.Enhance the spare‑parts business by identifying and developing new sales opportunities.Support the spare‑parts team in addressing non‑conformance issues in line with operational requirements.Review and analyse sales orders and sales volumes against forecasts and contribute to action plans to address gaps or shortfalls in sales and revenue.Proposal & Sales SupportAct as the main focal point of contact for assigned customers for all sales/after‑sales related matters including but not limited to responding to customer enquiries, addressing and processing customer requests, responding to quotations, responding to RFQ/RFP’s & etc.Prepare, review, and deliver services proposals with technical accuracy and commercial competitiveness.Support sales closure by providing technical validation.Lead and participate in after‑sales contract negotiations, covering both commercial and technical aspects.Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients.Automate and streamline proposal processes to increase efficiency and improve response times.Technical Support (Sales‑Oriented)Review and interpret OEM drawings, assembly layouts, and technical specifications to define services scope and requirements.Conduct on‑site inspections at customer facilities to assess equipment condition and confirm services feasibility.Translate inspection findings into technical recommendations and tailored sales offers for clients.Ensure that all proposed services solutions comply with Fives’ engineering standards and customer specifications.Develop technical justifications and ROI cases to develop added value services.Present technical services solutions to customers.Prepare technical reports, inspection summaries, and post‑service feedback to be shared with customers and inte