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Service Desk Specialist/ IT Helpdesk /L1 Support

Firstcall Hresource

Bengaluru, Pune, India₹18,000–₹45,000/moAED 792-2.0K/moToday
IndiaITFull Time

Job Description

*Role & responsibilities** Service Desk-Voice Support-L1 Provide **Level 1 (L1) technical support** to end users via calls, emails, and ServiceNow tickets Log, track, prioritize, and resolve incidents and service requests using the **ServiceNow tool** Act as the **first point of contact** for IT