Service Desk Quality Assurance Lead

A leading IT services provider in Riyadh is seeking a Service Desk Quality Assurance Manager to enhance the quality of customer support. The role involves monitoring service desk operations, evaluating performance against KPIs, and implementing process improvements. Candidates must have over 10 years of experience, including several years in management. Strong communication skills and analytical abilities are essential for this position, aimed at fostering exceptional customer experiences through quality management.#J-18808-Ljbffr