JobsAisle
T

Service Desk Quality Analyst

Tata Consultancy Services

Pune, India₹18,000–₹45,000/moAED 792-2.0K/moToday
IndiaAnalystFull Time

Skills Required

Customer Service

Job Description

Role & responsibilities The Service Desk Quality Analyst is responsible for monitoring, evaluating, and improving the quality of services delivered by Service Desk team. The role ensures adherence to defined processes, and SLA commitments, compliance standards, and customer service best practice