C
Service Desk Manager
Cognizant
Hyderabad, India₹18,000–₹45,000/mo≈ AED 792-2.0K/moToday
IndiaManagerFull Time
Job Description
Roles & Responsibilities 1. Operational Management Act as the first point of escalation for complex or critical incidents. Ensure daily service desk operations meet SLA, FCR, AHT, and quality targets . Monitor ticket queues (Incidents, Requests, Problems) and prioritize based on impact and urgen
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