Service Desk Engineer

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere. Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies. About the position We're looking for a Service Desk Engineer to join our Infrastructure Team. You will provide first-line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset. Responsibilities Manage access requests and user permissions in line with security policiesTroubleshoot software and internal platform issuesMonitor system alerts and respond to incidentsManage support tickets in line with SLAsCommunicate clearly with users and maintain internal documentationEducate users on best practicesCreate and maintain knowledge base articles and internal documentation Requirements 2-3 years in IT support / HelpdeskUnderstanding of IT infrastructure (networks, servers, cloud)Experience with Atlassian tools and Git-based platformsExperience with Jira Service Desk is a mustKnowledge of Google Workspace and IAM principles is requiredStrong communication and user-oriented approach Nice to have Degree in IT or related fieldITIL, CompTIA A+, or similar certifications We offer Long-term service agreement contract with QIC with 3 months probation periodWe are diverse - our digital nomads work remotely from 25+ different countriesPayment in US dollars monthly to your bank account using SWIFTFull-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezoneVacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offsPerformance reviews are conducted twice a year, with the possibility of a raisePotential opportunity to apply for a Qatar ID and relocation to Doha, Qatar By sending your CV you confirm your consent to processing your personal data and accept QIC digital hub Privacy Policy Enjoy generous vacation time, paid sick leave, and bonus days for years of service. Language classes Master communication. Learn English, Arabic-or any second language of your choice. Meeting with experts Stay sharp with sessions on investing, mental wellbeing, and intercultural communication. Your growth is our shared goal. We'll support it with $600/year for additional courses, plus internal workshops. QIC running club Join our Strava club for weekly motivation, coaching, and marathon support. Relocation support We'll cover agency fees and provide hands on support throughout your transition. Remote health insurance Quality healthcare, wherever you are in the world-with up to $1,500 in dental coverage included. Tax consultations We'll guide you through the complexity of local and international tax rules. Save with perks from Qatar Airways, Turkish Airlines, and Doha hotel partners via our Employee Privilege Program. USD, EUR, or AED salary payouts Get paid in USD, EUR, or AED-whichever fits your setup best. Recognized for Workplace Excellence These honors reflect our commitment to building an inclusive, empowering, and people first culture across everything we do Certified as a Great Place to Work in Qatar for , based on employee feedback and our focus on trust, collaboration, and belonging Future Workplace Awards - Employer of the Year Shortlisted for Employer of the Year at the 2025 Future Workplace Awards for building an inclusive, empowering workplace Technologieswe work with We are open to working with new stacks and technologies that can help us build the best solutions on the market