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Service Desk Analyst

Mufg Pension & Market Services

Mumbai, India₹18,000–₹45,000/moAED 792-2.0K/moToday
IndiaAnalystFull Time

Skills Required

Customer Service

Job Description

Provide high-quality customer service on inbound and outbound calls, resolving queries efficiently and effectively. Manage ticket triage, categorization, prioritization, and assignment, escalating major IT incidents as needed. Maintain and improve key Service Desk performance indicators, ensuring ti