Service Coordinator - Dubai

OverviewRapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance.Role OverviewThe Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.ResponsibilitiesAllocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.Maintain administrative requirements for service contracts, supporting MEA regional and field service management.Provide backup support for the MEA Service team during absences or sickness.Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.Develop scalable systems and processes to support business growth.Monitor and maintain service KPIs in line with targets set by service management.Prepare and deliver reports to senior management as required.Promote a culture of continuous improvement and support service management initiatives.Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.Qualifications3–5 years of experience in a similar role.Experience with Microsoft D365 (preferred).Previous experience in an airport environment (advantageous).#J-18808-Ljbffr