Service Ambassador (Outsource Temporary) RB-East Coast Region

DescriptionRole : Service Ambassador (Temporary Contract for One Month)Location : Fujairah RegionRole Purpose:To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealings.Key Accountabilities of the roleWelcome & Greet the walk‑in customers and inquire and understand his/her needs.Customer Guidance & Managing Floor.Direct clients to alternative channels (Digital Channels).Ensure client have all needed docs before wasting time in waiting and taking queue.Handle the customers in a pleasant manner and escort them to the concerned staff.Problems evaluation.Customer anger management.Branch Assistance and Support.Ambassador to handle the QMS Tokens.Provide assistance to Help Desk counters.Manage the Queue at teller counters and waiting time at customer service areas.ADIB Branches Look and Feel.Perform any other responsibilities entrusted by branch management from time to time.Specialist Skills / Technical Knowledge Required for this role:Broad knowledge of ADIBs Retail Banking financial products & servicesFair knowledge of ADIBs Operational Policies & ProceduresExcellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channelsExcellent communication skills to explain the steps to customers in easy simple and clear way and persuade them to use the alternative channelsGood Knowledge of UAE banking practices regulations & risksFair knowledge of service standardsThorough Knowledge of all the Regulations issued by Central Bank of UAEKnowledge of Cross SalesComputer skills#J-18808-Ljbffr