Service Agent

<div><h3>Job Purpose Statement:</h3><p>Responsible to complete his duties efficiently and as per the set deadlines at all times</p><h3>Roles&Responsibility</h3><ol><li>1-Coordinates and assigns Catering Helpers for smooth workflow.</li><li>2-Cooperate to meet the operational work demand.</li><li>3-Ensures polite and submissive attitude while dealing with the colleagues and the internal customers.</li><li>4-Ensure that required equipment in the Section is cleaned as per schedule.</li><li>5-Assists Team Leader&supervisor in the withdrawal of items from the Stores as and when required.</li><li>6-Take control of the Shift during the absence of the Asst. team leader.</li><li>7-Assists the asst. team leader to update and file records on a daily basis.</li><li>8-Ensures to follow meals/coffee breaks as per direction of the team leader&supervisor.</li><li>9-Ensure against the misuse of any Saudia or Saudia Catering Property.</li><li>10-Ensures the preparation of flights YC/Crew or FC, JC Bulk Food as per given instructions, i.e., Catering order, Loading and Packing Plans of the concerned Airlines.</li><li>11-Make sure that Hygiene quality standard to be followed during preparation of flights and check production date mark/temperature control etc.</li><li>12-Assists the team leader in Planning for Smooth preparation of flights.</li><li>13-Ensures that correct equipment is prepared as per requirement for Economy Class on a daily basis.</li><li>14-Ensures that up-catering telexes are treated on priority basis and action immediately and according to the requirement.</li><li>15-Coordinates with other departments (Kc/Kb) regarding Salad and Dessert requirement for daily operation.</li><li>16-Ensures that any deviation during the preparation of flights are reported to the team leader/Supervisor on duty.</li><li>17-Ensures that correct label is placed for each flight as per Packing Plan and print the label on computer label printing machine.</li><li>18-Ensures that all flights are well organized and stored in Cold Room after preparation.</li><li>19-Ensures all expiry dates to be checked properly.</li><li>20-Perform other job-related duties as assigned.</li><li>21-Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.</li><li>22-Dealing with data and information according to their level of classification.</li><li>23-Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.</li><li>24-Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.</li><li>25-Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.</li><li>26-Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company’s specific sensitive sites.</li><li>27-Reporting Cybersecurity incidents.</li><li>28-Special provision for people with disability will be accommodated.</li><li>29-Facilitate the flexible working hours for people with disability.</li><li>30-Needed accessibility need were made available including facility access and technology.</li></ol></div>#J-18808-Ljbffr