Service Advisor | Al Futtaim Automotive | FAMCO Qatar

Job Requisition ID: 176962Overview Of The RoleThe Service Advisor plays a critical role in ensuring the smooth and efficient operation of our commercial vehicle service center. As the first point of contact for customers, you will be responsible for delivering exceptional service, supporting revenue growth, and coordinating service activities in a fast paced, customer centric environment. This role requires strong technical understanding, customer handling skills, and close collaboration with Service Managers, technicians, and the parts team.What You Will DoCustomer Service & Communication: Greet customers, understand their concerns, and accurately document vehicle issues.Clearly explain service options, cost estimates, and expected timelines.Provide timely updates on repair progress and handle inquiries professionally.Manage customer complaints with tact and efficiency.Service Revenue TargetsAchieve assigned service and parts revenue targets.Promote value-added services such as preventive maintenance and service contracts.Drive awareness of promotions and special offers.Monitor revenue trends and adjust actions to meet business objectives.Service Coordination & SchedulingSchedule maintenance and repair appointments for commercial vehicles.Prioritize work orders based on urgency and resource availability.Coordinate effectively with technicians and the parts department to ensure timely job completion.Track customer payments and ensure timely follow-up.Technical & Administrative DutiesDocument service requests, repair history, and customer concerns with accuracy.Prepare transparent cost estimates for labor and parts.Verify work orders prior to billing and ensure timely invoicing.Maintain compliance with safety standards and manufacturer guidelines.Required Skills To Be SuccessfulProficiency in Microsoft Office and dealership management systems.Strong communication and customer handling skills.Ability to build and maintain positive customer relationships.About The TeamOur team is committed to delivering exceptional service and support to our customers. We work collaboratively across service, technical, and administrative functions to ensure every customer experience is positive and memorable.What Equips You For The RoleMinimum 3 years’ experience in automotive or equipment spare parts, preferably within Heavy Commercial Vehicles, industrial products, or Construction Equipment.Bachelor’s degree or diploma in any discipline, or equivalent qualifications.About Al-Futtaim AutomotiveA major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.#J-18808-Ljbffr