Senior technical service officer

Job SummaryThe Senior Technical Service Officer in property management involves ensuring the competent delivery of a responsive repairs service and planned maintenance programs to maintain properties effectively. This role focuses on overseeing technical operations, managing maintenance programs, and ensuring the efficient functioning of properties through day-to-day activities. The Senior Technical Service Officer plays a key role in maintaining the physical structure, systems, and equipment of properties to meet the needs of tenants and property owners.Job ResponsibilitiesSupervise the maintenance and management of properties, including coordinating with site teams and sub-contractorsManage the fault reporting system with tenants, ensuring timely resolution of reported issuesEnsure the competent delivery of a responsive repairs service to address property maintenance needs promptlyManage planned and cyclical maintenance programs to maintain properties effectivelyHandle day-to-day technical operations within the property management environmentOversee sub-office staff administration and supervising day-to-day operations, maintenance, and works of the building or building servicesProvide professional technical support for routine and emergency situations, offering technical advice, recommendations, and budgetary forecastsEnsure properties are compliant with regulations and standards related to maintenance and technical operationsCollect and store data on properties, repairs, maintenance costs, security information, rental income, insurance costs, and leases for accurate record-keepingImplement preventive maintenance tasks such as cleaning, inspections, repairs, and pest control to maintain property condition and prevent issuesJob Knowledge & SkillsAdvanced technical expertise in building systems such as HVAC, plumbing, and electricalLeadership skills to manage technical service teams and coordinate maintenance activitiesKnowledge of property management regulations and compliance requirementsStrong problem-solving abilities to diagnose and resolve complex technical issuesEffective communication skills for interacting with tenants, contractors, and property ownersERP knowledge preferably SAP functional skills are a requirement to be successful in this roleJob ExperienceMinimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plusCompetenciesAgilityEquipment Maintenance L2LeadershipMaintenance Planning & Scheduling L2QualityRegulatory Compliance L2ResilienceSafety Procedures and Compliance L2Stationary Equipment operation management L2EducationBachelor's Degree in any related field