Senior Surveillance Operator

<div><h3><b>Securing Every Moment, Protecting Every Game</b></h3><p>Role Description:</p><p>As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Operator to join the team.</p><p>This role is crucial in maintaining the security and integrity of our Live Casino operations.</p><p>The ideal candidate will bring strong experience in surveillance within the iGaming industry, demonstrate a proactive attitude and show leadership capabilities during daily operations.</p><h3>Responsibilities</h3><ul><li>Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards.</li><li>Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.</li><li>Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.</li><li>Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.</li><li>Mentor and assist Surveillance Operators, offering guidance on complex or sensitive cases.</li><li>Identify and communicate potential improvements in surveillance practices and team training.</li><li>Maintain strict confidentiality and uphold the highest ethical standards during all activities.</li></ul><h3>Requirements</h3><ul><li>Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.</li><li>Deep understanding of Live Casino operations and associated risks and compliance requirements.</li><li>Demonstrated leadership skills with the ability to guide, mentor, and support team members.</li><li>Exceptional analytical and decision‑making skills, with a strong focus on risk detection and mitigation.</li><li>High attention to detail and the ability to quickly spot irregularities in live operations.</li><li>Flexibility to work 9‑hour shifts, including weekends and evenings, as required in 24/7 environments.</li><li>High level of professionalism, integrity, and responsibility.</li><li>Strong English communication skills (written and spoken), with the ability to collaborate across departments.</li><li>Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.</li></ul><h3>Nice to have</h3><ul><li>Fluency in additional languages such as Serbian, Bulgarian, Spanish, German, or Portuguese.</li><li>Experience with surveillance technologies and security systems (e.g., cameras, monitoring protocols).</li><li>Knowledge of data analysis and reporting tools such as SQL, Tableau, or similar platforms.</li><li>Experience in proposing or implementing process improvements in a compliance or security context.</li></ul><h3>Benefits</h3><ul><li>Competitive Salary with performance‑based bonuses.</li><li>Paid Training to ensure you are well‑versed in the company’s quality standards and procedures.</li><li>Career Development: Opportunities for growth within a leading international tech company.</li></ul><p>Ready to Elevate Your Career? Join ARRISE Today!</p><h3>About Us</h3><p>ARRISE is a leading supplier of player‑favorite content to the iGaming industry. We are a software development and services company delivering end‑to‑end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross‑functional powerhouse driven to deliver.</p></div>#J-18808-Ljbffr