Senior Specialist - Contracts / KPI Management

Job SummaryThe Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment. The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.Key ResponsibilitiesSupplier Performance ManagementLead the implementation and ongoing management of supplier performance monitoring frameworks.Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.Monitor supplier compliance with contractual obligations and service delivery standards.Work closely with operational teams and contractors to address performance gaps and drive corrective actions.KPI Monitoring, Reporting & AnalysisDevelop and maintain supplier performance scorecards, dashboards, and KPI tracking systems.Validate and audit performance data captured in CAFM, CMMS, or ERP systems to ensure accuracy and integrity.Prepare detailed operational and contractual performance reports, including presentations for management and stakeholders.Analyse trends, identify risks and inefficiencies, and provide actionable recommendations for performance improvement.Contract Compliance & GovernanceMonitor supplier compliance with contractual obligations, SLAs, and governance requirements.Escalate and track non-compliance issues, supporting resolution and performance recovery plans.Support supplier onboarding, mobilisation, and performance review processes.Contribute to strengthening contract governance frameworks and performance controls.Data Management & SystemsAct as a key user for CAFM/CMMS/ERP systems, ensuring effective use for performance monitoring and reporting.Develop structured data sets, reporting templates, and automated tools to enhance reporting efficiency.Ensure consistency, accuracy, and standardisation of performance data across multiple service providers.Stakeholder CoordinationWork closely with FM operational teams, procurement, and contractors to ensure effective communication and alignment on performance expectations.Support cross-functional collaboration to improve service delivery and supply chain performance.QualificationsEducationDegree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.ExperienceMinimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.Experience in large-scale, complex, and operationally intensive environments.Proven experience in performance reporting, data analysis, and KPI management.Technical KnowledgeContract management and procurement processesSupplier performance management frameworksKPI monitoring and performance reportingCAFM / CMMS / ERP systemsData analysis and reporting toolsCommercial and operational governanceKey SkillsAdvanced data analysis and reportingKPI development and dashboard managementStrong Excel and data visualization skillsContract compliance monitoringStakeholder coordination and communicationProblem solving and performance improvementKey CompetenciesAnalytical ThinkingAttention to DetailData-Driven Decision MakingCommunication & CollaborationOperational AwarenessContinuous Improvement#J-18808-Ljbffr