Senior Solutions Engineer

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company, we are a young, fast-paced, and innovative customer engagement platform fostering a culture of ownership, freedom, and fun while building future-ready technology products. Sitting at the intersection of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage analyzes billions of data points generated by customers and their devices to predict behavior and engage at every touchpoint with personalized communication.Since our inception eight years ago, we have partnered with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee, along with internet-first brands like Flipkart, Ola, OYO, Bigbasket, and Sharechat. We have a global presence in 35 countries with offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.Our commitment to customer care is reflected in top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We are recognized for our people-centric culture, being included in Battery Ventures' top 25 private cloud computing companies, and awarded by DivHERsity as one of the top 20 diversity companies worldwide. The Economics Times also named us as one of the Top Organizations for Women.Are you able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are standard? Is uncovering opportunities others miss your passion? Do you seek ownership and meaningful work? If yes, this could be a valuable opportunity for you!As part of the Solutions Engineering team at MoEngage, you can expect:Continuous learning about our product and exposure to cutting-edge technologyA fast-paced, challenging environment with opportunities to work with leading global brandsTo be a key representative of the product, engineering, and the companyGrowth within a visible and expanding teamA flexible culture that encourages ownership and leadershipTransparent career progressionNote: Flexibility to work in rotational shifts and weekends is required.Responsibilities:3 to 5 years of experience in technical support or related rolesInvestigating, troubleshooting, diagnosing, and resolving technical issues in a cloud/SaaS environmentEffective communication with customers and internal teamsA customer-obsessed attitude with a proactive approach to resolving issues quicklyUpdating knowledge bases with recurring issues to improve support efficiencyProviding feedback to enhance customer experience and processesProblem-solving skills and a curiosity to learnClear communication tailored to technical and non-technical audiencesKnowledge of Information Security concepts and best practicesTechnical Skills:Programming languages: Python, Java, JavaScript, Angular, ReactLinux/Unix OS and REST APIDatabase experience: SQL/OracleHands-on experience with AWS, Kafka, or Elasticsearch is a plusRequired Experience:Bachelor's Degree in Computer Science or equivalentCustomer-facing support/support integration experience2+ years as a Developer Support Engineer or Technical Support Engineer in cloud/SaaS environments2+ years in API or SDK implementation and integrationSupport experience with JavaScript, iOS, or Android platforms#J-18808-Ljbffr