Senior Solutions Engineer, Digital Native Business

Senior Solutions Engineer, Digital Native BusinessGet AI-powered advice on this job and more exclusive features.About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.What You’ll DoThe Pre‑Sales Solutions Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio for the Digital Native Business, ensuring maximal business value, fit‑for‑purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds – from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs. A broad knowledge of Internet performance and security technology is required, and the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. All resources and training required to be effective for the role will be provided.Examples Of Desirable Skills, Knowledge And Experience3‑to‑10 years of experience in the IT industry (early or mid‑level experience).Fluent English (written & spoken)Experience with Oracle, AWS, MS or leading cybersecurity solutionAbility to manage a project, work to deadlines, and prioritize between competing demands.Demonstrating empathy with customers and quickly identifying challenges and pain points they face.Understanding of “how the internet works”. For example:Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other.Can explain the difference between authoritative DNS & recursive DNS?Understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike.Understanding how customers make buying decisions, how to explain ROI.A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero‑Trust/SASE service providers.You're OK with some travel (10‑15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.Bonus!Previous experience in a pre‑sales SE or consulting role (note: doesn’t have to be in tech).Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.Exposure to emerging technical landscape trends in Security such as Zero Trust.What Makes Cloudflare Special?We’re not just a highly ambitious, large‑scale technology company. We’re a mission‑driven organization committed to protecting the free and open Internet.Project GalileoSince 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.Athenian ProjectIn 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.1.1.1.1We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use—it is the first consumer‑faced service Cloudflare has ever released. We don’t store client IP addresses ever, ever; we will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.This position may require access to information protected under U.S. export control laws, inc