Senior Service Delivery Manager â Application Support | Dubai

Job DescriptionWe're partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.This is a hands‑on leadership role requiring strong client engagement service excellence and the ability to work cross‑functionally with technical teams to deliver outstanding outcomes.The RoleYou’ll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams, you’ll be responsible for service governance, client satisfaction and continual service improvement. This includes:Overseeing daily operations of application support across client environmentsManaging SLAs, service reporting and escalation handlingLeading service reviews and performance optimisation initiativesDriving incident, problem and change management processesActing as a trusted advisor to clients identifying areas to enhance valueCollaborating with cross‑functional delivery teams to ensure seamless serviceWhat You’ll BringSolid experience in managing the delivery of application support or managed servicesProven ability to lead service performance SLAs, KPIs and process improvementsStrong communication skills with a confident client‑facing approachSound knowledge of ITIL processes and best practicesAbility to manage multiple stakeholders and competing prioritiesA leadership style that motivates, guides and brings out the best in teamsArabic language skills are a bonus but not essentialWhy ApplyBe part of a growing regional tech business with an international footprintLead business‑critical client services in a fast‑paced agile environmentCompetitive salary and benefits aligned to UAE marketExcellent long‑term development and career growth prospectsThis is a key strategic hire and we’re speaking to candidates now. If you’re ready to take the next step in your service delivery leadership career we want to hear from you.Required Experience: Manager#J-18808-Ljbffr