Senior Reporting&Analytics Specialist (Contact Center)

A leading investment firm in the Riyadh Region is seeking a Senior Specialist - Reporting to enhance contact center performance through detailed reporting and analysis. The role involves designing and automating performance dashboards using Power BI and Excel, alongside analyzing KPIs and supporting operational decision-making. Candidates should possess strong analytical skills, with at least 3 years of experience in contact center reporting. Proficiency in both Arabic and English is essential for effective communication.#J-18808-Ljbffr