Senior Project Manager – Operational Transformation & Digitization

Role PurposeThe Senior Project Manager will lead and deliver phased operational transformation and digitization programs across the bank. The role focuses on modernizing manual operational procedures and workflows by leveraging the bank’s T24 core banking system, NewGen workflow management platform, and supporting peripheral systems to enable end-to-end, integrated, and digital processes across business functions—from customer onboarding through transaction completion. The role requires strong delivery governance, stakeholder engagement, financial control, and the ability to demonstrate measurable success after each phase and key deliverable.Key ResponsibilitiesProject & Program Management (Phased Delivery)Lead the delivery of large-scale operational transformation projects using a phased delivery modelDefine phase-wise scope, milestones, deliverables, success criteria, and KPIsPlan and manage dependencies across phases to ensure smooth transition and continuityEnsure timely delivery of each phase while maintaining alignment with the overall transformation roadmapDrive change control and ensure scope discipline across phasesOperational Transformation & DigitizationLead the redesign and digitization of manual operational processes and workflowsPartner with Operations, Business, IT, Risk, and Compliance teams to define future-state processesEnsure solutions are primarily implemented within T24, NewGen Workflow, and approved peripheral systemsEnable end-to-end straight-through processing through system integration across business functionsIdentify opportunities for automation, control enhancement, and operational efficiencyValue Realization & Success StorytellingDefine measurable success metrics and benefits realization for each phase and key deliverableBuild and communicate success stories, including operational improvements, efficiency gains, risk reduction, and customer experience enhancementsPrepare executive-ready summaries highlighting outcomes, lessons learned, and next-phase readinessUse delivered phases to build momentum, stakeholder confidence, and executive sponsorshipStakeholder & Team ManagementManage cross-functional teams including business analysts, functional consultants, developers, testers, and operations SMEsCoordinate internal stakeholders across Business, Operations, IT, Compliance, Risk, and FinanceLead governance forums, working groups, and steering committee meetingsProactively manage risks, issues, and escalationsVendor, Contract & Procurement ManagementManage external vendors, system integrators, and consultantsOversee Statements of Work (SOW), contracts, milestones, and deliverablesManage invoices, payments, and vendor performance through internal procurement systemsEnsure contractual deliverables align with phase-wise project outcomesFinancial & Budget ManagementOwn and manage the overall project budget across multiple phasesTrack forecasts, actuals, and variances at phase and program levelProvide accurate financial reporting and cost transparency to senior managementEnsure compliance with internal financial and procurement policiesReporting, Dashboards & GovernanceProduce high-quality project reports, dashboards, and presentations for management and executive audiencesDevelop and maintain dashboards covering scope, schedule, budget, risks, dependencies, and benefits realizationEnsure reporting is timely, accurate, and aligned with governance requirementsMaintain comprehensive documentation and audit-ready recordsKey Skills & CompetenciesTechnical & Domain ExpertiseStrong experience in banking operations transformation and digitizationHands-on delivery experience with T24 core banking and workflow/BPM platforms (preferable)Strong understanding of end-to-end banking operations (customer onboarding, servicing, transaction processing)Experience integrating core banking and peripheral systemsProject & Leadership SkillsProven experience delivering complex programs using phased or iterative delivery modelsStrong leadership and people management skills across functional and technical teamsExcellent stakeholder management and executive communication skillsStrong risk, dependency, and issue management capabilitiesReporting & Tools ExpertiseExpert-level proficiency in MS Office tools, particularly:MS Excel (dashboards, financial tracking, KPIs, pivot tables)MS PowerPoint (executive presentations, success stories, governance updates)MS Project or equivalent (planning, dependencies, critical path)Ability to translate complex delivery details into clear, visual, executive-level insightsFinancial & Commercial SkillsStrong experience in budget management, forecasting, and financial reportingHands-on experience managing vendors, SOWs, contracts, and procurement processesQualifications & ExperienceBachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred)10+ years of project management experience, preferably within banking or financial servicesProven track record deliveri