Senior Program Manager, Delivery Experience

OverviewAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce? Experienced and entrepreneurial leader with a strong work ethic. If yes this opportunity will appeal to you.The Delivery Experience team is looking for a Sr. Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of P&L ownership, product ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard the role is a blend of the following dimensions - business strategy, program value assurance, operational excellence and entrepreneurship.The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups and ensure timely launches of initiatives. Successful candidates will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization at all levels will be absolutely critical to success in this role.Responsibilities5 years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy end to end delivery and communicating results to senior leadershipStrong verbal and written communication skillsSound business judgment, confirmed ability to influence others and a consistent track record of taking ownership and driving resultsStrong financial acumen to quantitatively assess decisions quickly and engage in complex business decisionsProven data-driven decision making and quantitative analysis skills including advanced knowledge of Excel and Data Analysis toolsExperience in benchmarking and competitive strategy2 years of driving process improvements experienceMasters degree or MBA in supply chain, business engineering, finance or related technical or quantitative fieldRequired ExperienceManagerInclusive culture and accommodationsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.#J-18808-Ljbffr