Senior Planning & Development Officer

ResponsibilitiesEnsure that the department meets all requirements of leadership and institutional excellence in accordance with approved standards and specifications.Periodically update management processes within the Operations Management System.Collect and consolidate all improvement and development inputs from audit and evaluation results, performance indicators, happiness studies, mystery shopper reports, suggestions, complaints, reports, and others.Follow up on their closure and take corrective and enhancement actions to address them and prepare the related reports and presentations.QualificationsQualification: Bachelor’s degreeMajor: Public Administration, Business Administration, Quality ManagementExperience: 3 years or more#J-18808-Ljbffr