Senior Officer - Services - Dubai Holding Real Estate

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.About the Job:An opportunity has arisen for a Senior Officer - Services to join Dubai Holding Real Estate. The job holder will support with event organization and execution, liaise with stakeholders for the requirements and expectations for each event and ensure quality standards are maintained and plans are efficiently executed.Key Accountabilities:Service Management and OperationsConduct regular audits and inspections across all office service areas to identify gaps and ensure compliance with standards, maintaining a high-quality and efficient work environment.Supervise pantry assistants to ensure adherence to food and beverage hygiene and safety standards while maintaining efficient service delivery.Track attendance and create duty rosters for both outsourced and permanent employees to ensure adequate staffing and smooth operations.Monitor and manage inventory of pantry items, liaising with internal teams to ensure timely replenishment and avoid disruptions in service.Create briefing calendars and conduct sessions with service staff on administrative matters and beverage preparation, if applicable.Execute various administrative duties, including follow-ups on messages and issues, ensuring timely and effective task completion.Deliver exceptional customer service to internal (employees) and external (visitors, investors, VIPs) stakeholders, ensuring a positive and professional experience.Collaborate with the team to ensure adherence to company-established operational and administrative policies, processes, and procedures.Support the implementation of improvement plans based on audits, feedback, and assessments to enhance service delivery and operational performance.Event CoordinationAssist the Section Head in coordinating corporate events, meetings, workshops, sales launches, and snack/beverage distribution within Company offices, Customer Care centers, and sales boutiques, ensuring adherence to company guidelines.Liaise with service providers, suppliers, and vendors to manage event approvals, venue setup, catering, audio/visual equipment, and other logistics to ensure optimal service quality.Evaluate the overall success of events, tabulating post-event data (photos, attendees, and feedback) and preparing detailed reports for continuous improvement.Collaborate with internal and external stakeholders to address concerns and ensure high-quality services aligned with their expectations.Prepare relevant reports as and when required by Section Head for providing the information to the management for making informed decisions.Undertake additional tasks and projects as assigned by the Section Head to support departmental and organizational goals.Qualifications, Experiences, Skills:Tertiary Qualification/ Higher Diploma3 years experience in a similar role.Strong team orientation and exceptional work ethic.Problem-solving abilities, with lots of initiative and drive, a strong sense of internal control and a keen eye for details and process improvements.Strong interpersonal and people management skills.Strong ethical valuesAbility to manage multiple tasks and prioritiesStrong organizational and time-management skillsCustomer Service Orientation: Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.Execution & Deliver: Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.Accountability: Take ownership of responsibility and be responsible for the consequences of work output.Team Work & Collaboration: Fosters a culture of trust, collaboration and support. Works collaboratively bothwithin one’s own function and across functions to achieve DHRE goals.Effective Communication: Communicates clearly and effectively (both verbal and written). Communicates timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.Innovation: Drives self and encourage others to actively look beyond boundaries for new insights and opportunities for success.About the Benefits:At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits p