Senior Officer- PBO Cheques Clearing

KEY ACCOUNTABILITIES:Policies Systems Processes & ProceduresEnsure efficient error free processing of cash management related transactions with strict compliance to policies.Maintain strict adherence to the agreed SLAs with other units.Minimise operational risks for the bank by ensuring all transactions are processed in-line with the documented standard operating procedures.Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.Continuous ImprovementPrepare SOPs as per the Audit and RMU requirement for CMU products.Institutionalizing best practices establishing service quality standards and improving service deliverables to customers.ReportingDiligent monitoring of identified internal accounts in line with ORMU guidelines.Generate periodical reports for effective decision making.Job Specific AccountabilitiesDiligent transaction processing of Cash Management products related to clearing PDCs Inward / Outward remittances deposits loans etc.Maintain Top quality service to Internal and external customers to avoid any escalations and provide 24X7 services to VVIP clients.Maintain confidentiality of customer Sensitive information at all timesMonitor critical suspense accounts as per unit memo.Ensure safe custody of documents and customer records.Participate actively in the various initiatives from the unit and pan bank projects as delegated.Job ContextSpecific AccountabilityUndertake all daily activities related to assigned product or sub function in cash management unit.Timely processing of transactions received before cut-off process high value and urgent transactions on priority basis.Perform UAT for systems changes / process enhancements / pan bank initiatives in timely and effective manner.Attend queries received from other banks and internal customer to take necessary action.Performing daily and periodic reconciliations as per standard operating procedures and follow up on outstanding for resolution.Proof internal accounts and timely submission of necessary reports to RMU on monthly basis.Provide periodic feedback on process improvement measures in order to have an efficient and risk free operations.Follow up on pending originals with relevant teams for all transactions processed on exceptions.Ensure archival and retrieval of documents as per departments guidelines.Contribute in any other additional activity / responsibility based on need.QualificationsMinimum QualificationBachelors Degree / Higher DiplomaMinimum ExperienceMinimum 2 years of related work experience in banking industryRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr