Senior Officer- Legal & Police OPS (Emiratised Role)

Job PurposeAssist in completion of all police & Legal request as per SOP by providing operational services and support.Receive fraud related enquires and investigate the case with required details like FAB card (Debit/Credit /prepaid card transaction) Account related transaction/ Pay it Wallet transaction CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.Back office support to all UAE branches and departments for Accounts openings & account Maintenance related activities for Retail ELITE & GPB (ISL & Conventional ) segment.Key AccountabilitiesPolicies Systems Processes & ProceduresFollow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.Always demonstrate compliance to organizations values and ethics to support the establishment of a value drive culture within the bank.Continuous ImprovementContribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.ReportingAssist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.QualificationsBachelor degreeHigh School / Diploma in any discipline. 1 2 years experience in customer services / Call Centre. Candidate without experience will also be considered.Minimum 1 year experience (Preferable legal experience)Good Knowledge of bank policy and proceduresExcellent communication skill in English &/ ArabicRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr