Senior officer - general insurance

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.Al Afaq Insurance Brokers, a company of Chedid Capital, is looking for a Senior Officer - General Insurance to join its growing team.Joining our 1700 dynamic team member, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.ResponsibilitiesAbide by the policies and procedures of customer service practices.Manage relationships with customers by ensuring quality of service provided and continuous follow up.Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.Assist in resolving key issues with customers such as quotes, endorsements, extensions, and complaints and delays in contract documents and collection.Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.Prepare presentations for new as well as renewed policies.Coordinate internally for further requirements & communicate externally as needed.Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.RequirementsBachelor’s degree in business administration or equivalent in a similar field.4-7 years of experience in insurance, customer service or a similar field.Fluency in both Arabic and English is required.