Senior Officer, Business Knowledge

Business Knowledge Officer will be responsible for monitoring and facilitating knowledge acquisition and reporting on the effectiveness of programmes in accomplishing the long-term skills developmental goals/ objectives of the sales & distribution team. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment. The results will reflect in the smoothness of our operations.ResponsibilitiesCore Responsibilities:Create, implement, and maintain Business Knowledge calendar.Conduct new hire orientation.Identify Training gaps through constant staff interaction, review of channel performance and other support tools.Conduct and coordinate training classes for new hire Tellers, Customer Service Officers, Business Development Officers, Direct Sales Agent, and other positions as needed.Create training programs and partner with subject matter experts (internal & external) as needed.Partner with subject matter experts and managers to help identify training needs and develop effective and engaging training material, content, and programs.Instrumental Designing of training materials and developing visually engaging training content in line with agreed Sales and Distribution and FAB brand guidelines.Continuously recommend new training approaches, techniques, and programmes.Create training agendas and coordinate for scheduling trainings {venue, invite list, F&B, Attendance management, follow ups etc.} accordingly.Maintain training attendance and feedback report and increase overall satisfaction of trainings.Increase engagement and attendance.QualificationsBachelor’s degree in Business Administration, Human Resources or any related discipline, is required.Master’s degree in Business Administration, Human Resources, Business Administration or any related discipline is preferred.Minimum of 2 years of experience in customer service, Banking Environment.Excellent written, verbal, analytical and communication skills.Proficiency in MS Office.Focus on quality and customer service.Must be able to effectively deal with people at all levels.About UsAbout Us:First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.Life at FAB:Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world‑class organization.FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.Our Values:At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.Join our team and be part of a journey to shape the future of banking.Job InfoJob Identification 1224Job Category Officer - Business SupportPosting Date 03/02/2026, 08:02 AMApply Before 04/04/2026, 12:00 AMJob Schedule Full timeLocations First Abu Dhabi Bank (FAB) Al Qurm Business Park, Abu Dhabi, AE Al Garhoud, Dubai, AE#J-18808-Ljbffr