Senior Manager, Global CX & Omnichannel Transformation

A global telecommunications provider is seeking a Senior Manager for Group Customer Experience to enhance customer satisfaction and implement effective strategies across markets. This role requires 10+ years of experience and a strong background in customer experience management within the telecommunications industry. The successful candidate will drive CX initiatives, coordinate cross-functional teams, and analyze performance metrics to ensure successful execution of customer experience frameworks. English proficiency is essential, and knowledge of additional languages is a plus.