Senior Manager Employee Care

Job Title - Senior Manager - Employee Care About the Role You will lead and oversee the Employee Care function for our outsourcing operations championing initiatives that drive employee engagement well-being and retention. This role combines strategic vision with hands-on execution: you will design and implement employee experience programs manage care operations and collaborate cross-functionally to ensure a supportive high-performing workforce. Your focus will be to build a positive inclusive culture that enhances productivity and reduces turnover. Key Responsibilities Employee Engagement & Experience Develop and execute a comprehensive employee engagement strategy to boost morale satisfaction and loyalty. Create and manage programs such as town halls surveys recognition schemes and team-building activities. Monitor engagement metrics and propose improvements based on feedback and data trends. Well-being & Care Programs Design and implement well-being initiatives covering mental health physical wellness and work-life balance. Lead care campaigns and support services (e.g. employee assistance programs counseling stress management). Partner with external vendors to deliver wellness workshops seminars and benefits. Onboarding & Offboarding Support Oversee the onboarding process to ensure new hires receive a warm structured and engaging welcome. Design onboarding programs that build connections clarify expectations and promote integration. Manage offboarding processes in a compassionate and compliant manner while gathering feedback for continuous improvement. Employee Relations & Retention Act as a key escalation point for employee concerns grievances and complex relations issues. Provide coaching mediation and conflict-resolution support to managers and teams. Develop retention strategies including stay interviews career development coaching and growth initiatives. Policy Development & Compliance Develop and maintain employee care policies guidelines and standard operating procedures. Ensure policies align with legal requirements internal values and industry best practices. Conduct regular reviews of policy effectiveness recommending adjustments when necessary. Performance Measurement & Analytics Define and track KPIs around engagement turnover absenteeism and well-being program adoption. Use data from surveys HRIS and care initiatives to generate insights and drive continuous improvement. Report on trends successes and areas of concern to senior leadership with actionable recommendations. Cross-Functional Collaboration Work closely with HR Operations Learning & Development and Leadership teams to align care initiatives with business goals. Partner with People Ops and Talent Acquisition to integrate care strategies into talent lifecycle. Collaborate with Finance and Admin to manage employee care budgets and vendor relationships. Team Leadership & Development Lead and develop a high-performing Employee Care team across multiple locations. Build coaching and training programs to develop care competencies among team members. Promote a culture of empathy ownership and continuous learning within the care organization. Qualifications & Experience Bachelors degree in Human Resources Psychology Organizational Behavior Business or related discipline. Minimum of 812 years of experience in HR employee engagement employee relations or care functions preferably in BPO outsourcing or service industries. Prior experience managing a team dedicated to employee experience relations or well-being. Strong understanding of HRIS employee survey tools and engagement platforms. Demonstrated ability to design and manage well-being and care programs. Proven track record in managing employee relations conflict resolution and retention strategies. Excellent communication empathy coaching and interpersonal skills. Strong analytical mindset with experience leveraging data to inform programs and decisions. Ability to lead cross-functional projects and influence at senior leadership level. High level of discretion integrity and professionalism with sensitive employee matters. Key Competencies & Behaviours Strategic thinker with a people-first mindset Empathetic approachable and emotionally intelligent Excellent problem-solving and conflict resolution skills Data-driven with strong analytical and reporting capability Leadership presence and team development ability High ownership resilience and adaptability Collaborative mindset and cross-functional influencing Commitment to continuous improvement and innovation in care practices What We Offer Competitive base salary with performance-based incentives Opportunity to lead a strategic function in a fast-growing outsourcing business High-impact role with visibility to senior leadership Supportive and inclusive work environment focused on well-being and development Access to resources for professional growth and learning Ability to shape programs that directly affect employee happiness and reten