Senior Manager - Conversational Banking (UAE Nationals Only)

Key ResponsibilitiesThe role is critical to re‑engineer, digitize, manage and run the essential business by delivering changes on conversational banking channels & driving the Raqmi Digital Migration agenda.Reduce operational costs tied to branch and call center activities.Meet customer expectations for fast, convenient, and secure digital services.Enable the bank to scale operations without proportionally increasing resources.Deliver innovative solutions like WhatsApp banking to enhance customer engagement and satisfaction.Driving Customer Migration to Digital ChannelsDesign and implement strategies that encourage customers to shift from branch and call center interactions to digital platforms.Innovating and Simplifying ServicesIdentify opportunities to digitize manual processes, reducing complexity for both the bank and its customers.Spearheading WhatsApp Banking AdoptionIntroduce WhatsApp banking as a core service, enhancing its adoption through strategic promotions, education, and feature enhancements.Aligning Stakeholders and TeamsBridge the gap between business units, IT, and marketing to ensure cohesive and effective execution of digital initiatives.Monitoring and Delivering Tangible ResultsEstablish clear performance metrics, track progress, and deliver measurable improvements in efficiency, customer satisfaction, and digital engagement.Operational Efficiency GainsReduce dependency on branch and call center resources by automating routine tasks and empowering customers with self‑service tools.Enhanced Customer ExperienceDeliver user‑friendly, secure, and reliable digital solutions that improve customer satisfaction and loyalty.Revenue GrowthSupport the bank’s financial growth by promoting value‑added digital services that increase customer engagement and reduce operational costs.Moreover, ensuring EI remains at the forefront of digital innovation while maintaining a customer‑first approach – efforts directly impacting the bank’s growth, profitability, and reputation as a leading provider of modern banking services.Job Skills & QualificationsUndergraduate DegreePrior experience in digital channelsWhat we offer youCompetitive salary packageStrong emphasis on work‑life balance and wellbeing across the bankWorld‑class learning & development platform and career developmentGenerous annual leave entitlement and private healthcarePreferential banking facilities for employeesAbout Emirates IslamicEmirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles.As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in talent management & training and development programmes to help them excel professionally and achieve success in their chosen career.Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.#J-18808-Ljbffr