Senior Manager - CCU Incident Management (DEL 3)

OverviewThe Senior Manager - CCU Incident Management serves as a frontline coordinator within the City Command Unit, responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations.ResponsibilitiesMonitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platformTriage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activationCoordinate multi-agency and cross-functional response efforts, liaising with Security, Fire & Life Safety, Medical, Facilities, and asset operatorsMaintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvementSupport the development and refinement of Standard Operating Procedures (SOPs) for incident response workflowsParticipate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readinessEnsure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident responseRequirementsMinimum 7 + years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settingsDemonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platformsStrong situational awareness, decision-making capability under pressure, and effective communication skillsFamiliarity with ICS (Incident Command System) or equivalent frameworksRelevant certifications in emergency management or incident command are desirable#J-18808-Ljbffr