Senior IT Support Specialist

We are looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment. This role will be instrumental in managing, improving, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate has strong hands‑on experience, thrives in fast‑paced environments, and is comfortable owning systems end‑to‑end.Key ResponsibilitiesAdminister and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policiesManage and optimize Slack administration, including workspace configuration, integrations, permissions, and user managementSupport and troubleshoot network‑related issues, with an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP)Roll out, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar)Oversee patch management, OS updates, and software deployments across company devicesLead or support the implementation of a scalable endpoint management strategy for laptops and other endpointsEnsure systems are secure, up to date, and aligned with IT best practicesProvide escalation‑level support and guidance for complex IT issuesDocument processes, configurations, and standards to improve operational efficiency3–5 years of hands‑on IT experience, ideally in a growing or dynamic environment.Strong experience administering Google Workspace.Strong experience administering Slack.Working/intermediate knowledge of networking fundamentals.Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).Experience managing patching, updates, and device compliance across multiple machines.Prior experience working at a Managed Service Provider (MSP) is highly preferred.Nice to HaveExperience supporting both macOS and Windows environmentsFamiliarity with security best practices for endpoint and identity managementExperience supporting remote or hybrid teamsWhat We’re Looking ForA self‑starter who can take ownership and drive IT initiatives forwardSomeone comfortable working independently while collaborating with cross‑functional teamsA problem‑solver who balances technical depth with practical solutions#J-18808-Ljbffr